08/26/2025

Build ‘a Bench That is Able to Pivot’

Understand these talent trends to help you build one

Heather Perry didn't sleep much the night before our interview. But that's become something of a pattern, of late. As CEO and cofounder of Klatch Coffee, she is opening 20 locations in the next year—a massive leap for a company that is grown organically for decades. It wasn't the real estate or the logistics that kept Perry up.

"Honestly, the number one thing is: How do we create the right touchpoints to train and inspire people as we grow?" she said. "The coffee will be fine. It’s the people [about which] I'm worried."

That concern is widely shared among her peers. According to a recent Gartner survey, CEOs named 'talent and workforce" as their top challenge. The second-most pressing issue? "Culture and people management."

Please select this link to read the complete article from Chief Executive.