Heather Perry didn't sleep much the night before our interview. But that's become something of a pattern, of late. As CEO and cofounder of Klatch Coffee, she is opening 20 locations in the next year—a massive leap for a company that is grown organically for decades. It wasn't the real estate or the logistics that kept Perry up.
"Honestly, the number one thing is: How do we create the right touchpoints to train and inspire people as we grow?" she said. "The coffee will be fine. It’s the people [about which] I'm worried."
That concern is widely shared among her peers. According to a recent Gartner survey, CEOs named 'talent and workforce" as their top challenge. The second-most pressing issue? "Culture and people management."
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