09/23/2025

State Department Hopes to Use Agentic AI to Assist Employee Tasks, CIO Says

It wants AI agents that will take actions for humans

The State Department wants to use artificial intelligence agents that can take action for employees, the department's chief information officer (CIO) Kelly Fletcher said Wednesday.

The department already has an enterprise generative AI chatbot, dubbed StateChat, which it launched last year. That chatbot can help with things like translation or answer questions from the department's foreign affairs manual, Fletcher said at an ACT-IAC event Wednesday.

Moving forward, the department is looking at "AI agents that will take actions for humans," said Fletcher. "I want it to not only tell me, 'How much leave do I have'... but then I want it to put in my leave slip, which is in a different system. We're building to that."

Please select this link to read the complete article from Government Executive.