07/31/2024

By Close of 2024, Taco Bell to Roll out AI Drive-thru Ordering at Hundreds of Locations

Yum Brands hopes to roll it out in its drive-thrus globally in the future

Yum Brands hopes to use artificial intelligence to take down drive-thru orders at hundreds of Taco Bell restaurants by the end of this year.

The restaurant company announced on Wednesday that it is expanding its rollout of the tech in the U.S. as it eyes implementing it in drive-thru lanes globally.

Yum Brands joins restaurant rivals, such as Wendy's and White Castle, in betting on voice AI, but its plans are the most ambitious to date. While tech companies may promise that voice AI can speed up service times, reduce labor costs and boost sales through upselling, restaurant companies have taken a more measured approach so far, testing the tech to make sure both its employees and customers enjoy the experience.

Please select this link to read the complete article from CNBC.