Like many manufacturers, DS Smith sorely needed more workers in 2022.
The multinational packing company’s corrugated box plant in Lebanon, Indiana, tried billboards, yard signs, jobs fairs and flyers at churches and fast food restaurants but found it still took an average of three months to fill roles. That meant existing employees had to put in a lot of overtime, including some Saturday shifts.
Then, the facility’s human resources manager, Becky Gordon, had a novel idea. She had noticed that the plant, which opened in 2019, had to turn away a growing number of job candidates who spoke only Spanish because it did not have bilingual personnel to interview, train and manage them.
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